Frequently Asked Questions
Will my acidic stomach neutralize the alkaline water?
The stomach is not always acidic as normal physiology suggests. When we eat, hydrochloric acid is released in response to the presence of both protein and the stretching of the stomach as food gets consumed.
Water, similar to alcohol, is absorbed directly through the stomach lining without activating the release of hydrochloric acid. Therefore, if a person drinks alkaline water on an empty stomach before meals, the water will be quickly absorbed and circulated throughout the body.
How long does the ORP remain effective?
ORP or Oxidation Reduction Potential (Antioxidant) of alkaline ionized water decline quickly so it is best to drink it straight from the ionizer.
If you decide to store it in a container, the ORP values will typically drop by 50 percent within the first 24 hours and revert back to its original values within 48 hours or so.
How long will my water ionizer typical last?
Due to the thick, large titanium electrode plates, coated in platinum (completely rust proof), Kangen water ionizers typically last 15 – 25 years compared to other brands which typically lasts 2 – 3 years on average.
What are the machine cleaning procedures?
Minerals such as Ca, Mg, and other mineral clusters in the water supply tend to stick to the electrode plates, which decreases the electrolysis capability of the machine. To counter this, Kangen water ionizers are equipped with an automatic cleaning system that is activated for 20 seconds when water is continually ionized for 15 minutes.
There is also another way to clean the electrolysis cell manually. Setting the water to pH 5.5 and running the water tap for 2 – 3 minutes gently reverses the electric current and removes the crystals in the electrolysis cell.
Is the water automatically drained from another pipe? How does this system work?
Yes. Water comes out from two different hoses (white and grey). In order to prevent contamination and the proliferation of germs in residue water, the draining system is automatically activated when water is ionized and residue water is drained out at the same time.
Does ionized alkaline drinking water and acidic water dispense through the same hose?
Water of pH 5.5 – 11.0 comes out through the white hose, and acidic water (2.5 pH) comes out through the grey hose.
How long will each filter cartridge last?
Each filter cartridge will last for approximately 6,000 litres. An averaged sized family typically consumes 15 – 25 litres of water a day. So one filter cartridge will last for about 6 – 10 months.
Is there a hot water dispense option?
No. Only water at room temperature is dispensed. Boiling or freezing ionized water will reduce or even make it lose its beneficial properties.
Do you offer free delivery and free installation when I buy the machine?
Yes, we offer free delivery and free basic installation when you purchase a unit with us. Free basic installation is only valid for standard faucets. Any additional requirements will be at the cost of the customer.
Do you offer delivery service for the 30 day free trial?
No. When you sign up for the 30 day free trial, you will need to come down to our showroom to collect 5 litres of alkaline ionized water every day for 30 days. You may also request for us to conduct a short live demo for you.
What are the procedures of the 30 day free trial?
You will have to visit our showroom and sign up for a free membership to be eligible to collect 5 litres of ionized water every day for a period of 30 days. Each container will cost S$2.00 and you may reuse it throughout the 30 day period.
Am I obligated to buy the water ionizer after the 30 day free trial?
No. You are not obligated to buy the machine after the 30 day free trial has ended. We are confident however that you will experience positive changes to your health and well-being (subjective to individual) and we do hope that you will consider purchasing a unit for you and your family’s health and well-being.
Is there an installment plan available?
Yes. Please contact us and we will find the best plan for you and advise you accordingly.
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Enagic International is certified to ISO 9001, ISO 14001, and ISO 13485 for quality control and environmental management, to the Water Quality Association Gold Seal for product certification, and a member in good standing of the prestigious Direct Selling Association.